Paratransit Service

January 28, 2021
Letter to the Public from COLTS Management Regarding Proposed Shared Ride Increase

COLTS provides ADA complementary paratransit service to individuals who have a disability that prevents them from using the fixed route bus system.

To qualify for COLTS ADA paratransit service, called Special Efforts Accessibility Transportation System, or SEATS, a person must qualify for service under the Americans With Disabilities Act of 1990, and his/her origin and destination must be within three-quarters (3/4) of a mile from a regular COLTS' fixed bus route.

COLTS also has a Rural Transportation program for Persons with Disabilities, or PwD, for people who qualify under the Americans With Disabilities Act of 1990, and live three-quarters (3/4) of a mile beyond a COLTS bus route. Please click here for more information on SEATS and PwD.

SEATS service hours and areas match the COLTS individual fixed route hours and areas of service: 
5:30 a.m. to 12:55 a.m. Monday through Friday (not all COLTS fixed routes operate during this time; ADA service is provided for the fixed routes operating in that time)
7:45 a.m. to 12:55 a.m. on Saturday

COLTS also offers Medical Assistance Transportation Program (MATP) and Senior Shared Ride Program

Click here for more information on MATP.

Click here for more information on Senior Shared Ride.

Click here for our Shared Ride Inclement Weather Policy.

Return Trip Procedure

Running late? If you are at a medical provider and your appointment time is being delayed, please call us or have a representative from the doctor’s office call the COLTS’ Shared Ride Call Center immediately. It is good practice upon arriving at your medical appointment to check in with staff to alert them that you are riding COLTS Shared Ride and inquire if the doctor you are planning to see is currently running on schedule. We want to avoid having the vehicle arrive for your return trip before you are seen at the medical provider.


Except for ADA Complementary Paratransit riders, all passengers who “no show” a trip will be automatically cancelled for all other scheduled trips for the day. It is the responsibility of the passenger to call at least one (1) hour ahead in advance of the scheduled return trip (or subsequent trip) if the passenger still needs a ride. If the passenger contact COLTS less than one hour before the schedule return trip (or subsequent trip), the passenger may be required to pay full fare. ADA passengers will be required to call in to cancel all trips; failure to do so will result in an additional “No Show.”

Please see our No-Show Policy

Suspension from Program

Actions leading to suspension and/or termination of service include, but are not limited to, the following:
- no shows
- use of obscene language
- uncooperative behavior
- smoking
- eating or drinking on vehicles
- willful damage to COLTS’ property
- willful injury to the another passenger, employee, or volunteers
- willful damage to the property of any COLTS’ representative
- any unlawful actions
- failure to return required documentation
- any action that impedes on safe vehicle operation
- recurring or unresolved hygiene or incontinence issues

COLTS will suspend or terminate service to a customer when the following occurs:
- the customer no longer needs service
- the customer misuses the service
- the customer displays uncooperative behavior>