Suspension from Program

Actions leading to suspension and/or termination of service include, but are not limited to, the following:

  • No shows
  • Use of obscene language
  • Uncooperative behavior
  • Smoking
  • Eating or drinking on vehicles
  • Willful damage to COLTS’ property
  • Willful injury to the another passenger, employee, or volunteers
  • Willful damage to the property of any COLTS’ representative
  • Any unlawful actions
  • Failure to return required documentation
  • Any action that impedes on safe vehicle operation
  • Recurring or unresolved hygiene or incontinence issues

COLTS will suspend or terminate service to a customer when the following occurs:

  • The customer no longer needs service
  • The customer misuses the service
  • The customer displays uncooperative behavior