Actions leading to suspension and/or termination of service include, but are not limited to, the following:

• No shows
• Use of obscene language
• Uncooperative behavior
• Smoking
• Eating or drinking on vehicles
• Willful damage to COLTS’ property
• Willful injury to the another passenger, employee, or volunteers
• Willful damage to the property of any COLTS’ representative
• Any unlawful actions
• Failure to return required documentation
• Any action that impedes on safe vehicle operation
• Recurring or unresolved hygiene or incontinence issues

COLTS will suspend or terminate service to a customer when the following occurs:

• The customer no longer needs service
• The customer misuses the service
• The customer displays uncooperative behavior