Passenger Code of Conduct

  • All fares must be paid upon boarding.
  • Everyone must stand behind the white line before the bus can leave its stop.
  • Passengers must be fully clothed, including shirts and shoes, while aboard a COLTS vehicle.
  • No eating or drinking, unless medically necessary. Food and drink items must be in a sealed container at all time.
  • Alcoholic beverages are prohibited.
  • Smoking, e-cigarettes, vaping, and smokeless tobacco are prohibited.
  • Hazardous, toxic, or explosive materials may not be brought onto the bus.
  • Do not litter on the bus. Please dispose of trash and recyclables properly.
  • Yield priority seating to riders with disabilities and seniors.
  • Use the stop request cord to signal your stop.
  • Aisles and seats must be kept clear of strollers, carts, packages, etc.
  • All strollers must be folded – no exceptions.
  • Do not disturb or harass other passengers or the operator. Loud and disruptive riders will be asked to leave the bus.
  • Conversations on cell phones should not distract or disrupt other passengers or the operator. Please keep calls short and quiet!
  • Music and audio devices are allowed ONLY with the use of headphones. Volume levels that disrupt the safety of the vehicle operator and passengers will not be permitted.
  • Please refrain from cursing and using profanity.
  • Guide dogs and service animals are allowed on COLTS buses. A service animal is defined by the Americans with Disabilities Act as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Emotional support animals are not considered service animals.
  • Small pets are allowed on the bus in carriers, but the carrier cannot take up a seat of obstruct the aisle.
  • If you notice a package left anywhere on the bus, do not disturb it. Instead, please notify the driver immediately.